Have A Particular Question?
COMMON CURIOSITIES
Thoughtfully gathered answers to your most common curiosities—designed to illuminate your experience with every spark, scent, and story.
FAQs
We are located inside the historic White Building at:
691 W Whitehall Street SW, Unit 101, Atlanta, GA 30310
Parking is available on-site — we are next to a black building.
We are open on the following days:
- Tuesday: 5:30 PM - 7:30 PM
- Wednesday – Saturday: 12:00 PM – 7:30 PM
- Sunday: 12:00 PM – 6:00 PM
- Closed: Monday
Yes, we do! In addition to our signature parfum and candle-making experiences, Lot 23 Chandler Co. offers:
- Made-to-Order Candles – Custom-blended and hand-poured just for you
- Engraving & Monogramming – Personalize your candle or perfume vessels for special occasions.
- Lifestyle Accessories – Including wick trimmers, candle snuffers, and gift cards
- Georgia Spirit Candles – A spirited collection celebrating local teams like the Atlanta Falcons and Georgia Tech, crafted with 100% soy wax and premium fragrance oils
ORDERS & SHIPPING
Not quite! After your session, your candle needs time to fully cure to ensure the best burn quality and fragrance experience.
Curing typically takes 24–48 hours. Once it’s ready, we’ll carefully package it and either ship it to you or schedule a pickup—whichever you prefer. We’ll keep you updated every step of the way!
📦 Where We Ship
Lot 23 Chandler Co. proudly ships throughout the continental United States. At this time, we do not ship internationally or to Alaska, Hawaii, or U.S. territories, but we hope to expand in the near future.
📍 Domestic Shipping Only
All orders are carefully packaged and shipped from our Atlanta studio. We currently offer shipping within the 48 contiguous U.S. states.
🚚 Candle Shipping Details
Candles are shipped in boxes of two per person, securely packed to ensure safe delivery. Shipping fees are calculated at checkout and based on your location.Shipping costs are based on current UPS rates. A Chandler will be happy to share the exact rate with you at the time of your visit or order.
Once your candles are fully cured and packaged, we aim to get them out within 24 hours. This way, they reach you within 3–5 business days. Delivery times may vary depending on location and shipping method.
📬 Questions?
For special shipping requests or concerns, feel free to reach out to us at olfactiveteam@lot23chandlerco.com — we’re happy to help!
PRODUCT INFO & CARE
At Lot 23 Chandler Co., each vessel is chosen with purpose. Whether you’re building a signature scent or creating an ambiance through candlelight, our bottles and jars are thoughtfully sized to enhance your olfactive ritual—elevated, intentional, and deeply personal.
Perfume Bottle Sizes
- 0.15 ml — Included in the No. 15 Demure | Express Parfum Creation workshop. A perfect mini for sampling your fragrance or offering it as a delicate gift.
- 30 ml (1 oz) — Offered in the No. 4.1 Eau de Parfum Experience and the No. 07 Eau de Parfum + Candle-Making Experience. One sleek glass bottle—enough to fall in love, wear it daily, and keep coming back for more.
- 2 × 30 ml (1 oz each) — Featured in the No. 5.0 Eau de Parfum | L’Atelier BYOB experience. Create two distinct custom blends or double up on one signature scent—it’s your atelier, your rules.
✨ Refill Your Ritual
Refill your favorites anytime through our Parfum Re-Fill Program—available in 15 ml and 30 ml sizes. Thoughtfully sustainable and forever yours.
Candle Vessel Sizes
- 8 oz — Standard across all candle-making experiences:
- No. 1 Olfactive Candle-Making Class
- No. 2.0 Candle-Making Masterclass
- No. 3.0 Seasonal Candle-Making Class
- No. 07 Eau de Parfum + Candle-Making Experience
Each session includes one or two 8 oz candles, poured into vessels selected for their clean burn, elegant design, and perfect scent throw.
🕯️ Candle Refills Available
Bring back your clean, empty candle vessels and we’ll refill them with the scent of your choosing. It’s a small act of sustainability with a big aromatic payoff. Learn more at www.lot23chandlerco.com.
At Lot 23 Chandler Co., our candles are thoughtfully crafted using a premium blend of natural coconut-soy wax, paired with lead-free cotton wicks and fine fragrance oils infused with essential oils. This clean-burning combination ensures a smooth, even melt and a rich, lasting scent experience.
Each candle is designed to burn beautifully for approximately 40–60 hours, depending on the size and care.
We offer a curated scent library featuring 12 distinct fragrance families for our candle-making experience. Each scent is thoughtfully designed to blend beautifully, allowing guests to create something truly unique.
While we don’t provide the full list of scent notes in advance, this is intentional—it helps preserve the magic of the experience and allows our instructors to guide you through the journey of discovery during the class. We believe scent is personal and best experienced in the moment.
CUSTOM & STUDIO EXPERIENCE
At this time, Lot 23 Chandler Co. does not offer custom fragrance development.
However, we do provide private label candles and small-batch parfum collaborations, perfect for thoughtful brand gifts or intimate occasions. Minimums apply — we’d love to hear about your vision.
Our Chandler Workshops are designed to be intimate and immersive, with space for up to 12, 16, or 24 guests per session. This allows us to offer a hands-on, personalized experience for everyone at the table.
To preserve that experience, each seat is reserved for a registered guest. That means there is a fee for all attendees—whether they’re crafting alongside you or simply coming to observe.
Planning a private gathering? We’d love to help you host something special—birthdays, team moments, creative nights out—reach out and let’s make it yours.
BYOB stands for Bring Your Own Beverage. At Lot 23 Chandler Co., you’re welcome to bring your favorite drink—alcoholic or non-alcoholic—to enjoy while you create your custom candle or parfum. It’s our way of helping you relax, unwind, and make your experience more personal.
Can I bring alcoholic drinks?
Yes, alcoholic beverages are permitted. We simply ask that you enjoy responsibly and keep things classy.
Are glass bottles, or glassware allowed?
Glassware is permitted, but we kindly ask guests to handle all glass items with care to ensure a safe and relaxed environment for everyone.
Do you provide cups or should I bring my own?
We’ve got you covered! Disposable beverage cups are provided for your convenience.
Can I bring food?
Yes, light bites are welcome—just make sure they are non-fragrant so they don’t interfere with the scent-focused experience. Think: crackers, cheese, or simple snacks.
WORKSHOP & RETURN POLICIES
Because of the nature of fragrance and hand-crafted goods, all sales are final. That said, if something arrives damaged or incorrect, we’ll make it right—just reach out within 7 days of delivery and we’ll take care of you.
Workshop Policies
- Please register in advance to guarantee open and available seats.
- If you are ages 8 and up (Interested in a youth Chandler class? email us (not an adult? / Must have parent reach out on your behalf.
- You will pick up candles within a week or ship for a flat rate.
- Workshop time frame - 1.5 hours - 2.5 hours.
- Capacity - 1 - 30 Guests. Parties larger than 10 (please do reach out to us, so we can best accommodate your arrival).
Cancellation Policy – Full refund up to 48 hours after you have scheduled (i.e., you book with us on 1.2.24 - you'd have the clear to cancel by 1.3.24 and not at a later date). If you need to cancel within 48 hours of your scheduled workshop, you can reschedule your workshop via the confirmation email or contact us via email to do so.
Please read through our policies before registering for a class:
- Age limitations
Unless otherwise indicated, workshops at Lot 23 Chandler Co. are designed for youth/adults ages 8 and older. Because our candle workshops are BYOB and involve high temperatures, those aged 8 to 17 would need to be accompanied by a parent. - Punctuality
We get it, things happen, and you run late from time to time. Although we won’t give you a tardy slip for being late to class, please be aware that classes start promptly at the designated time.
If you are going to be late*, please call the shop ahead of time and let us know; otherwise, we may begin the class without you, and we don’t want to do that!
*If you or any members of your group are going to be over 10-15 minutes late, we ask that you reschedule for a later date. Together with being fair to the customers who did arrive on time.
You can easily reschedule your class via your confirmation email prior to the class start time. Or sending us an email.
Classes typically run for 1.5 - 2.5 hours.
Private Classes:
If you are interested in a private group class with custom times or additional content, please contact us at lot23chandlerco@gmail.com, so we can plan your private event.
BYOBeverage
Intimate Birthday Soirée
Solo Date’s
Monogramming
Mobile | Parfum Bar
Intimate Birthday Soirée
Date Night
Team Building
Quick + To Cart
Quick Booking
| Productos | Cantidad | Precio | Total |
|---|---|---|---|
![]() a $86.00 por unidad
|
|
a $86.00 por unidad | $0.00 |
![]() Apagador | Plata | ChandlerSNULOTCAN23
a $15.00 por unidad
|
|
a $15.00 por unidad | $0.00 |
| 0 artículos |
0 artículos Subtotal de productos: $0.00 Los impuestos y gastos de envío se calculan en la pantalla de pago |
||
Did you not find your question? Ask Away!
Contact Us | Feedback
Atlanta
We Look Forward To Hosting You Soon!
Bring Your Own Beverage + Small Bites


